RETURNS & REFUND POLICY

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

REFUNDS

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

We have a 30 day money back guarantee on all order!

If you are unsatisfied with your order – please contact our support and we will do our best to help you out! 

Customers will be responsible for paying return shipping costs. There is a standard 20% restocking return fee. Canadian orders must be shipped back by customer.  

1. Store credit : 100% Refund
2. Refund to payment method (this method is subject to a 20% restocking fee for shipping incurred)
3. Black Friday Bundle/Christmas Bundles are regarded as FINAL sale items. They are not returnable. 
   

We do not issue the refund if:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

You can submit refund requests within 30 days (14 calendar days after receiving it) after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message at support@thermal32.com

If your item is returned to us with dirt, debris (i.e. deodorant, excessive pet hair, etc.), or strong odor (i.e. fragrance, smoke) that we can not easily clean off, your item will be returned to you at your cost and considered final sale and non-returnable. 

For any help:

Thermal 32 Heated Apparel

Business Address/Return Address: 88 Palisade Ave, Jersey City, NJ 07306, United States

Support Phone : (929) 399-4393

Support Email : support@THERMAL32.com

HOW SOON WILL I RECEIVE MY REFUND FOR MY RETURN?

Please allow 7 business days from the date your return is received for your original form of payment to be credited.